// THE SMALL PRINT

Refund policy

Refunds

We don't give refunds if you simply change your mind, so please try the free trial and check what your PC needs first.

If your app doesn't work as we describe it, or a full-version feature won't run on a PC that meets the listed needs, email us with your ticket number. We'll try to fix it, and if we can't, we'll replace it or refund you.

This doesn't take away any rights you have under the consumer law where you live.

Getting your licence code straight away

Every buyer ticks this box on the order ticket, and we repeat it in our confirmation email:

I want my licence code straight away. I understand that once you send it, I lose my right to cancel within 14 days.

If a licence is switched off

We may switch off a licence if you share or sell your code, get around the licence check, or use the app in a way the licence agreement forbids. Where we reasonably can, we'll email you first and give you 7 days to answer. No refund is due when we switch off a licence for these reasons, unless the law says otherwise.

If a licence is locked by our mistake, we'll restore it or refund you.

How to reach us

Email dan@ninthorbitsoftware.com with your ticket number. We aim to answer complaints within 7 days. See also our terms.